We want the Copernicus Science Centre to become more easily accessible to schools due to the fact that, in the current situation, it is difficult for them to book a visit. At the same time, we do not forget about the needs of travel agencies, which are an important partner both for us and for many schools. We cannot increase the number of available tickets – the capacity of the building does not allow that. However, we are working to make sure that all available tickets are used in the most effective way. Introduction of the changes to the regulations has been preceded by a thorough analysis based on the experience gained so far. We have listened carefully to your opinions: expectations, comments, and suggestions. We do appreciate all of them.
Three terms at a time
In line with the amended regulations, during one infoline call or visit to ticket offices, it will be possible to reserve tickets for a maximum of three terms. At a time, it will be possible to purchase tickets for as many as 210 people, with the provision that reservation for a given hour may be made for up to 70 tickets.
This change will enable a greater number of institutions, especially schools, to make reservations for the Copernicus Science Centre. Up to now, the record-holders (travel agencies) have been buying even several dozen visits to the Centre at a time. A large portion of the tickets reserved in this way was then returned, and they could not be used by schools or other travel agencies.
The limits on reservations up to three terms at one telephone call works well at our Planetarium – that is why we have decided to introduce this rule also in the case of reservations of tickets to exhibitions.
We want to ensure that not a single available ticket is wasted – some institutions have been waiting for months to get the tickets. So far, it has often happened that tickets that have been reserved and already paid for have been returned (already about 200 cases in 2012). The deadline for returning such tickets has prevented inclusion of the free places into the reservation system and their re-sale.
Therefore, according to the revised regulations, all the tickets that have been purchased may be returned not later than 16 days before the date of visit to the Copernicus Science Centre. This minimum period is necessary so that other interested entities and persons can book a visit and make all necessary arrangements.