Frequently Asked Questions

  1. Opening hours:

    • September – December*
      Tuesday – Friday                9 a.m. – 6 p.m.
      Saturday – Sunday            10 a.m. – 7 p.m.
      Monday                                 closed

      2018
      January – March*
      Tuesday – Friday                9 a.m. – 6 p.m.
      Saturday – Sunday            10 a.m. – 7 p.m.
      Monday                                 closed

      April-June*
      Tuesday – Friday                8 a.m. – 6 p.m.
      Saturday – Sunday            10 a.m. – 7 p.m.
      Monday                                 closed

      July-August*
      Tuesday – Sunday            10 a.m. – 7 p.m.
      Monday                                 closed

      Excluding the last Thursday of each month due to Lates 18+, when the Centre closes earlier, at 5.30 p.m. (least tickets are sold at 4.30 p.m.), and public holidays.; detailed information on the opening hours »

    • It is closed on Mondays, as well as on 1 January, 30 and 31 March, 1 April, 1 November and 24-26 December 2018.
      The Centre reserves the right to be closed also on other days, which will be communicated on the website and on Facebook.

    • Monday–Friday           8 a.m. – 4 p.m.

      The infoline does not operate on 2, 9 and 16 October, 1 and 11 November, and 4 and 25-26 December 2017.

    • May–August
      Tuesday – Sunday 10 a.m. – 8 p.m.

      September–October
      Tuesday – Sunday 10 a.m. – 5 p.m.

      November–April
      winter break – the garden is closed

  2. Before the visit:

    • Starting from 12 December we are changing the rules of ticket sale. All tickets are available online (also in English). At the CSC ticket office, you can buy tickets available for the current day (they are also available online).

    • We definitely recommend planning your visit in advance and buying tickets online. Since we have changed the rules of ticket purchase and they are all available online, their number at our ticket office may be limited. In the Centre you can only buy tickets that have not been bought by other people online.

    • About an hour.

    • On the Internet

      In the on-line ticket purchase system (also in English), tickets can be bought by individual visitors and by groups 1.5 hours before the planned visit at the latest. Payment can be made only via the Pay-U system. Detailed information available on www.bilety.kopernik.org.pl »

       

      At the ticket office

      - Ticket offices only sell tickets that are also available online for the current day (you can check their availability in our online ticket sales system) and tickets for visits in less than 1.5 hours (these tickets are not displayed in the online system).
      - Only tickets that have not been sold online
      - Only for the current day and for specific time
      - Only for individual visitors (up to 10 tickets)
      - Ticket offices do not sell group tickets

       

      Via the infoline

      Groups can make reservations by calling the infoline at 22 596 41 00 from 8 a.m. to 4 p.m. from Monday to Friday. Reservation is confirmed by making a bank transfer within 7 days. Telephone reservation is not available for individual visitors.

    • In the Centre (in the non-ticketed area, before the entrance to the exhibitions), there is “Wiem” Bistro available to the visitors, and in the Planetarium, there is Blue Sky Cafe. There are also several restaurants near the Copernicus Science Centre.

       Please be reminded that eating or drinking in the CSC exhibition space is not allowed except for the place provided, i.e. the Leisure Zone, where you can eat your own food or buy some snacks and drinks.
      Please also remember that after passing through exit gates you won’t be able to re-enter the exhibition space with the same ticket. This means that after leaving the exhibitions to have lunch at Wiem Bistro, you will not be able to continue your visit.

    • No, there are not. Visiting exhibitions at the Centre is meant to be an individual experience and this is why we do not offer guided tours. External tourist guides cannot work on the premises of the Copernicus Science Centre, either. You can direct any questions to our experts, i.e. explainers (they wear red shirts). More about explainers »

    • Yes, there is. It is located on the left at the entrance to the building. Individual visitors can leave their belongings in self-service lockers (you need to have 2 PLN, which will be returned when you collect your things).
      Groups leave their belongings in a cloakroom prepared especially for them. Their things are collected and returned by the staff. Cloakrooms in this part of the building are opened during the opening hours of the Centre.
      A separate cloakroom is located at the Planetarium.

    • Yes, it is. All relevant information can be found in the INFORMATION FOR THE DISABLED tab »

    • - infoline number: 22 596 41 00
      - e-mail: info@kopernik.org.pl
      - Facebook — https://www.facebook.com/CentrumNaukiKopernik

      (Please note that on Facebook we don’t provide information regarding reservations as people dealing with our FB page don’t have access to the ticket sales system)

  3. Visiting:

    • Visit to the Centre takes approx. 2-3 hours, but if you are here for the first time and you want to see everything it’s better to reserve more time. However, we sell tickets even 1.5 hours before the closing time.

    • When you buy your tickets to the CSC (online or at the ticket office), you have to choose your visit time. The ticket to the exhibition may be activated no earlier than 30 minutes before the hour for which it was purchased, and no later than 60 minutes after it. If the ticket is not activated within that time frame, it loses its validity without the right to refund. For example, if you bought your ticket for 3 p.m., you can enter the CSC between 2.30 p.m. and 4 p.m.
      Please remember that shows in the Planetarium, Lab classes and Family Workshops all start on time, so you cannot be late.

    • We ask you to come to Lab classes 10 minutes before the start as latecomers will not be let in and their tickets will lose their validity without the right to refund.

    • At the Centre, there are 6 exhibitions and over 400 exhibits. The price of the ticket includes a visit to the Robotic Theatre and the High Voltage Theatre. The Buzzz! gallery is dedicated to children below 6 years of age. The Re: Generation gallery is dedicated to teenagers aged 14 or more. More about exhibitions »
      Classes in laboratories and shows in the Planetarium are paid extra.

    • There is no fixed path of visiting in the Centre. All visitors decide for themselves what to see and in what order. However, on our website, you can find suggestions for thematic paths of visiting

    • No. Ticket for the exhibitions in the Centre is a single-entry ticket. This means that after passing through exit gates, you won’t be able to re-enter the exhibition space with the same ticket. Therefore, please remember to take all the necessary belongings with you (money, food and drinks, phone, etc) and take this into account when planning your meal.
      The only exceptions to the above rule are: group tickets to the Labs, combined tickets for the Copernicus and the Planetarium (both group and individual), tickets of Copernicus Club Members, and participants of the Lates 18+.
      NOTE! Passing through the connecting hall between exhibition space and the Planetarium is considered as LEAVING the Copernicus.

    • You need your ticket to pass through exit gates. If you lose it, you should approach the cashier and ask them to open the gate for you. If your lost ticket also included entry to the Lab or the Planetarium, you must go to the ticket office and ask for a copy of it to be printed by providing your name or transaction number.

    • Only in places intended for this purpose such as the Leisure Zone located on the first floor.

    • If for private use, yes. If for professional purposes, please contact Katarzyna Nowicka, Spokesperson of the Centre..

    • On our website, you can find plans of the Copernicus Science Centre and all the galleries, as well as our toolkit entitled “Copernicus at a glance” »

    • Some of the attractions in Copernicus are free. These include the Look: there’s the Earth! exhibition in the Heavens of Copernicus Planetarium, the Discovery Park featuring a number of exhibits and pleasant recreational area, and our rooftop garden (open from May to October).

    • Children and young adults under 13 are allowed in the Copernicus Science Centre only when accompanied by adults. We encourage you to visit the Centre’s exhibitions with your kids.

  4. Individual visitors – ticket prices and general information

  5. Group visits – ticket prices and general information

  6. Ticket offices and tickets – general information

    • Individual tickets to the Centre and the Planetarium can be returned within 7 calendar days before the date of the visit.
      Group tickets to the Centre can be returned within 16 calendar days before the date of the visit. Group tickets to the Planetarium can be returned within 7 calendar days before the date of the visit.
      If you wish to return your ticket, send us a letter (ul. Wybrzeże Kościuszkowskie 20, 00-390 Warszawa, as evidenced by the date of arrival to the CSC) or an email to zwroty@kopernik.org.pl please provide your reservation number and your bank account number).
      All returns can be made only by the person who made the reservation.
      The amount is decreased by a processing fee of PLN 10.

    • When buying your ticket online, you have to choose your entry hour. However, there is still a time frame you can use: the ticket may be activated no earlier than 30 minutes before the hours for which it was purchased and no later than 60 minutes after it (after that time frame, the ticket loses its validity). This means that if you have bought a ticket for 3 p.m., you can enter the CSC between 2.30 p.m. and 4 p.m.

    • Tickets for Minilabs (workshops in the CSC labs for individual visitors) can be bought only together with the ticket to the Copernicus Science Centre. Its price is: the price of a CSC ticket + PLN 9.

    • Privileged persons, i.e. noticeably pregnant women and disabled persons with a copy of disability statement (we don’t accept pensioner/disability pensioner cards issued by the Social Insurance Institution (ZUS).

    • Reduced price ticket/ reduced price ticket for adults – for children and young adults aged 2–19, college and PhD students under 26, seniors (aged 65 and over) only after presenting an adequate document (school, college or PhD ID, identity document with a photograph and date of birth), and for disabled people after showing a copy of disability statement and a document with a photo. For visitors with significant disability, their ticket is valid also for their guardian/assistant; guardians/assistants of visitors with mild or moderate disability are entitled to reduced price tickets; for children up to 2 years entry admission is free.

    • If you buy your ticket via our infoline or online, you will receive the e-ticket with a QR code (with all the details of your visit) in your inbox. You will have to print the ticket or simply display the QR code during your visit to the CSC. Please scan your QR code on the reader when passing through the entrance gate. you can also print the tickets in our ticket office provided you have the transaction number or the name of the person who made the reservation.

    • We are aware of the fact that some travel agents promote their services by promising the CSC tickets. However, you should bear in mind that nobody can sell tickets to the CSC for the dates that have not been announced yet. All tickets for new dates are made available at the same time and under the same conditions for everyone. In case of doubts, please check your reservation number by sending us an email at info@kopernik.org.pl

    • No, no entrance passes are needed. Please note that currently the Robotic Theatre offers only science shows (not performances featuring robots). More information at
      www.teatr.kopernik.org.pl.

  7. Online sales

  8. Car park

  9. Planetarium

    •     September – December*
          Tuesday – Thursday                     9.00 a.m.–6.30 p.m.
          Friday                                      9.00 a.m.–9.30 p.m.
          Saturday – Sunday                    10.00 a.m.–8.15 p.m.
          Monday                                            closed

          2018
          January* – March

          Tuesday – Thursday                     9.00 a.m.–6.30 p.m.
          Friday                                      9.00 a.m.–9.30 p.m.
          Saturday – Sunday                     10.00 a.m.–8.15 p.m.
          Monday                                             closed
          
          April* – June*
          Tuesday – Thursday                     8.30 a.m.–7.15 p.m.
          Friday                                       8.30 a.m.–9.30 p.m.
          Saturday – Sunday                     10.00 a.m.–8.15 p.m.
          Monday                                            closed
          
          July – August*
          Tuesday – Thursday                     9.00 a.m.–7.30 p.m.
          Friday                                      9.00 a.m.–9.30 p.m.
          Saturday – Sunday                    10.00 a.m.–8.15 p.m.
          Monday                                            closed

      (one Thursday a month, due to Lates 18+ to 5.30 p.m.; detail regarding the opening hours »).
      Ticket office closes one hour before the Planetarium closing time.

      Kasy zamykane są na godzinę przed zamknięciem Planetarium.

    • It is closed on Mondays, as well as on 1 January, 30 and 31 March, 1 April, 1 November and 24-26 December 2018.
      It will also be closed in September due to planned technical maintenance.
      The Planetarium reserves the right to be closed also on other days, which will be communicated on the website and on Facebook.

    • The Heavens of Copernicus Planetarium is located in a separate building, at the back of the Copernicus Science Centre, on the bank of the Vistula River. Entrance to the Planetarium faces the Świętokrzyski Bridge.

      Click to enlarge »

    • About an hour.

    • Reduced-price ticket for a 2D show – PLN 16
      Reduced-price ticket for a 3D show – PLN 21
      Adult ticket for a 2D show – PLN 22
      Adult ticket for a 3D show – PLN 27
      Tickets for organised groups (2D show) – PLN 14 per person
      Tickets for organised groups (3D show) – PLN 19 per person

    • Yes, but only if both tickets are for the day on which the purchase is being made (subject to availability).

    • In the online ticket sales system, you can buy tickets for the current day or any other chosen day. Ticket availability can be checked on www.niebokopernika.pl in the calendar with repertoire, and on bilety.kopernik.org.pl after logging in and choosing the date you wish to check.

    • All movies and shows are available in English, and some in Russian. They include: Earth, Moon, Sun; Dream To Fly; Polaris; Black Holes. Journey Into Unknown; Astronaut 3D; Dawn Of The Space Age; Secret Of The Cardboard Rocket; The Journey To Billions Of Suns; Natural Selection: Darwin And The Greatest Of His Secrets.

      To receive your language version, ask for a relevant headset in the ticket office before the screening. Each visitor can rent a headset after submitting an ID with a photograph, e.g. student’s ID, driving licence, etc. in order to provide all relevant personal data (name, surname, address of residence, personal ID No. or passport No.) or paying a deposit in the amount of PLN 300. Once the headset is returned, all the provided data is erased.

      Damaging or losing a headset is subject to a fine of PLN 1,300, which is the value of each headset.

       

  10. Foreign visitors

    • In Polish and English.

    • All movies and shows are available in English, and some in Russian. They include: Earth, Moon, Sun; Dream To Fly; Polaris; Black Holes. Journey Into Unknown; Astronaut 3D; Dawn Of The Space Age; Secret Of The Cardboard Rocket; The Journey To Billions Of Suns; Natural Selection: Darwin And The Greatest Of His Secrets.

      To receive your language version, ask for a relevant headset in the ticket office before the screening. Each visitor can rent a headset after submitting an ID with a photograph, e.g. student’s ID, driving licence, etc. in order to provide all relevant personal data (name, surname, address of residence, personal ID No. or passport No.) or paying a deposit in the amount of PLN 300. Once the headset is returned, all the provided data is erased.

      Damaging or losing a headset is subject to a fine of PLN 1,300, which is the value of each headset.

       

    • Most explainers speak English at a communicative level. Many of them also know other languages: Russian, French, German or Spanish. Some of them also communicate in the sign language.

    • There are no guides at the Copernicus Science Centre. However, you can seek the assistance of the explainers working in every gallery. They are our experts, science enthusiasts, who are willing to explain the operation of the exhibits and talk about scientific phenomena. It is worth to benefit from their presence. Feel free to ask them about anything you wish. The explainers are dressed in red. More about explainers »

    • All relevant information can be found on the website, which is also available in Russian and English. Leaflets and brochures located in the building are also printed in these languages.

  11. Other

    • Yes, it is possible to rent an exhibit but not just a single one. We rent our mobile exhibition.

      The Experiment Yourself! mobile exhibition is composed of 15 exhibits. You can enrich the exhibition with one of the three options: Carts, research station or science show. The exhibition is conducted by 3 explainers who work 6 hours per day. The Experiment yourself! exhibition can be seen by 60–70 people in one hour.

      The “Captured Mind” travelling exhibition consists of 13–15 interactive exhibits that can be chosen from among the 20 available ones. The “Captured Mind” exhibition was created because of the immense popularity that the first travelling exhibition of the Copernicus Science Centre enjoys.

    • Currently, the CSC offers science shows that can be rented for schools, conferences, picnics, festivals and team-building events. Our science shows are a combination of experiments, scientific knowledge and a bit of humour. Each show is a series of thematically grouped experiments that engage the audience, and the show’s level of difficulty and form of presentation is adjusted to the age and preferences of the audience. It is a perfect offer for all those who like ambitious and extraordinary entertainment.
      Read more about science shows »

    • The Copernicus Science Centre has its own Conference Centre, which is located in the central part of the building. More information »

    • Companies interested in cooperation may be partners of the Centre as regards development of the galleries and co-creation of programs and workshops for visitors. As part of the partnership, it is possible to take care of a particular exhibit.

      For individuals and institutions who wish to support the Copernicus Science Centre, we have prepared a special offer entitled “Friend of the CSC”.
      More information »

    • Information on sponsorship can be obtained by writing to the following address: sponsoring@kopernik.org.pl